A hospice program must protect and promote the rights of each client to be treated with respect and dignity. These rights, which may be exercised by you and your representative, include the intent of each of these statements.
The right to be fully informed orally and in writing of the following before care is initiated:
- Services/products and equipment available directly or by contract
- Organization ownership and control
- Any specific charges for services to be paid by you and those charges covered by insurance, third-party or public benefit programs
- Billing policies, payment procedures and any changes in the information provided on admission as they occur within 15 days from the date that the organization s made aware of change
- Names and professional qualifications of the disciplines that will provide care and the proposed frequency of visits and services
- Their right to participate in the plan of care and/or any change in the plan before it is made.
- The agency's policy on client advanced directives including a description of an individual's rights under State Law (whether statutory or as recognized by the courts of the State) and how such rights are implemented by the agency
- The organization's grievance procedures which includes contact names, phone numbers, hours of operation and how to communicate problems to the agency
And the right to:
- Receive service without regard to race, creed, gender, age, handicap, sexual orientation, veteran status or lifestyle
- Receive service without regard to whether or not any advance directive has been executed
- Make informed decisions about care and treatment plans and to receiving information in a way that is understandable to you
Be notified in advance of treatment options, transfers, when and why care will be discontinued.
